Shipping & Delivery
Do you ship throughout the United States?
Yes. We proudly serve customers throughout the United States.
Do you ship to Canada?
Yes. Shipping options may vary by product and destination. International customers are responsible for any applicable customs duties, taxes, or import fees.
Where are your products shipped from?
X9 products may be fulfilled from multiple locations depending on the items ordered. This allows us to provide a wider selection of products while maintaining quality and efficient delivery.
How long will my order take to arrive?
Most orders are processed within 1–5 business days.Shipping times vary depending on destination, carrier, and product availability.Tracking information will be provided once your order ships.
Why did I receive multiple packages?
Some X9 products are fulfilled from different facilities.For example, supplements may ship separately from apparel, accessories, drinkware, journals, or other lifestyle products.As a result, your order may arrive in multiple packages and on different delivery dates.
How do I track my order?
Once your order ships, you will receive tracking information by email.If your order ships in multiple packages, you may receive multiple tracking numbers.
Returns & Order Issues
Can I return a product?
Unopened and unused products may be eligible for return within 30 days of delivery. Returned products must be in their original condition. Please refer to our Refund Policy for complete details.
Who pays return shipping?
Customers are responsible for return shipping costs.Original shipping charges are non-refundable.
What if there is a problem with my order?
If you experience an issue with your order, please contact our support team.We are committed to providing excellent customer service and will work with you to find an appropriate solution.
Product Quality & Usage
Are your products manufactured in quality-controlled facilities?
We work with trusted manufacturing and fulfillment partners that follow recognized quality and production standards.
How should I use X9 products?
Please follow the directions provided on the product label.If you have questions regarding supplementation, medications, or health conditions, we recommend consulting a qualified healthcare professional.
How long before I notice results?
Results vary from person to person. Factors such as consistency, nutrition, activity level, lifestyle, and individual circumstances all play a role. We believe wellness is a long-term commitment, not a quick fix.
Can I take more than one X9 product?
Many customers choose multiple X9 products as part of their daily wellness routine. Always review product labels carefully and consult a healthcare professional if you have questions about combining supplements.
Are X9 products intended to diagnose, treat, cure, or prevent disease?
No. X9 products are intended to support general wellness and healthy lifestyles. They are not intended to diagnose, treat, cure, or prevent any disease.
X9 Brand & Updates
Will X9 offer additional products in the future?
Yes. Our vision includes expanding into additional wellness categories, including superfoods, teas, lifestyle products, and performance-focused accessories.
How can I stay informed about new products and special offers?
Join our email community to receive updates on new releases, wellness insights, promotions, and exclusive announcements.