Returns & Refund

At X9, we take pride in the quality of our products.

Due to the nature of nutritional supplements and consumable products, we only accept returns of unopened and unused items.

To be eligible for a return:

• The product must be unopened and unused.
• The return request must be submitted within 30 days of delivery.
• The product must be returned in its original condition.
• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• Opened, used, altered, or damaged products are not eligible for return or refund.

Once the returned product has been received and inspected, any approved refund will be issued to the original method of payment.

If there is an issue with your order, please contact our support team and we will work with you to find an appropriate solution.